What is a Holiday Package ?"A Holiday Package is usually a detailed itinerary which combines hotel stay, meals, sightseeing plan, escorted tours, transfers, and transportation."
What do you mean by "Per person on twin sharing basis" ?"This means the rates are for one person, when the accommodation is on twin-sharing, i.e., two people are sharing the room."
What does EP, CP, MAP and AP stand for ?"EP stands for European Plan (Room only basis), CP stands for Continental Plan (Room with Breakfast), MAP stands for Modified American Plan (Room with Breakfast and One Major Meal - either Lunch or Dinner), AP stands for American Plan (Room with All Meals i.e, Breakfast, Lunch & Dinner)."
If I want to customize my holiday package in terms of where I want to stay, what inclusions I want, and in what price range, will your team be able to help me with that ?"Yes why not just call reservation desk on 0177-2832007 or 098162-13066, 098160-91066 or simply drop in a mail to us at email@example.com , firstname.lastname@example.org with your query. Our team will assist you with the best possible customized package."
I have a child travelling with me for a holiday. Will there be any charged for him / her as well ?"Every hotel has a separate child policy. For a child below 5 years of age, the stay is usually complimentary in the hotel (the age may vary for some hotels). And if the child is between 5 to 12 years, special child rates are charged (this age may vary for some hotels). Customer can choose whether they want a separate bed for the child, for which the charges will be additional, or whether they want the child to stay without an extra bed."
How do I make payment for a holiday package that I liked with Shimla Havens ?"Shimla Havens also involves an offline mode of payment. That is, you do not have to pay immediately to book your holiday. The steps involved towards booking your holiday package include –"
Please go through the complete itinerary, hotel details, inclusions, and price before submitting query.
If there is any holiday deal or package that you would like to receive more information on, or proceed for booking, then click on the "Send Query" button of that deal.
Submit your details with the correct full name, e-mail ID, phone number, number of travellers, and other important details.
Our team will get in touch with you to clarify your concerns regarding the holiday package and to initiate the payment process.
If you are comfortable with the holiday package you are looking on the website , then you can proceed with the online payment options.
Incase because of any reason the committed hotel is not available you will be given the option of the same category hotels or upgraded hotel without any extra charges. In no circumstances the hotels below the category you have booked shall be offered to you.
Is it necessary for me to enter my email id and phone number at the time of submitting query ?"Yes, if you will not share a valid e-mail ID and phone number with us, our sale support team will not be able to contact you to confirm / share more details about the package."
What if I don't get a confirmation of my Holiday Package Booking ?"We send the confirmation voucher within 24 hours after making the booking, if you don't get it please call us 0177-2832007 or mail us at email@example.com "
What kind of vehicle will be provided for the travel ?"The vehicle type depends on the group size. These range from air-conditioned Indigo Car/Swift Desire/ Etios to Toyota Innova."
Can I cancel my Holiday tour midway ?"Yes, you can but the amount would be non-refundable."