Cancellation & Refund Policy - Shimla Havens Resort

1. Standard Cancellation:

Full Refund: Cancellations made 72 hours (3 days) prior to the scheduled check-in time will receive a 100% refund.
50% Charge: Cancellations made between 48 to 72 hours before check-in will incur a 50% cancellation fee.
No Refund: Cancellations made less than 48 hours before check-in or in case of a “no-show,” 100% of the booking amount will be charged.

2. Group Bookings (5 rooms or more):

Full Refund: Cancellations made 30 days prior to arrival will receive a full refund.
50% Charge: Cancellations made 15–30 days before arrival will incur a 50% cancellation fee.
No Refund: Cancellations made less than 15 days before arrival will result in a 100% charge.
Group policies may vary based on negotiated terms.

3. Peak Season Cancellation:
During peak seasons (e.g., summer holidays, festivals, or long weekends), the following applies:

Full Refund: Cancellations made 7 days prior to check-in.
50% Charge: Cancellations made 3–7 days before check-in.
No Refund: Cancellations made less than 3 days before check-in or “no-shows.”

4. Early Departure:
Guests departing before the scheduled check-out date will be charged for the entire reserved period.

5. Modifications:

Changes to dates or room type are subject to availability and must be requested 72 hours prior to check-in.
Modifications during peak seasons may attract additional charges.

6. Refund Process:

Refunds will be processed within 7–10 working days via the original payment method.

Note:

This policy is subject to changes based on seasonal demands or promotional offers. Guests are advised to review the policy at the time of booking.

Shimla Havens Resort reserves the right to amend terms at its discretion, in line with industry practices.

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